Privacy Policy
Last Updated: May 27, 2025
At E-Sign Express, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our electronic signature services. By using E-Sign Express, you agree to the practices described in this policy.
Information We Collect
We collect information to provide and improve our services, including:
- Personal Information: When you sign up or use our service, we may collect your name, email address, phone number, and payment details.
- Document Data: As an e-signature service, we process documents you upload, including form fields and signatures. We may also collect metadata like IP addresses, timestamps, and device information as part of the signing process (e.g., audit trails).
- Usage Data: We collect information about how you interact with our platform, such as pages visited and features used, to enhance your experience.
How We Use Your Information
We use your information to:
- Facilitate electronic signatures, including sending documents to signers and storing signed copies securely.
- Verify identities during the signing process, as requested by senders (e.g., via email or SMS authentication).
- Process payments for our pay-as-you-go services.
- Provide customer support, including real human assistance when you need it.
- Improve our platform by analyzing usage patterns and feedback.
- Comply with legal obligations, such as maintaining audit trails for signed documents.
How We Share Your Information
We do not sell your personal information. We may share your data:
- With senders or signers involved in a document workflow, as part of the e-signature process (e.g., audit trails shared with document participants).
- With trusted service providers who help us operate, such as payment processors or cloud storage providers, under strict confidentiality agreements.
- When required by law or to protect our rights, such as responding to legal requests.
Data Security
We use industry-standard encryption (e.g., 256-bit SSL) to protect your data in transit and at rest. Signed documents and audit trails are securely stored, and access is limited to authorized personnel only. However, no system is 100% secure, and we encourage you to safeguard your account credentials.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information by contacting us at support@esignexpress.com.
- Purge your documents from our system after signing, though audit trails may be retained to comply with legal requirements.
- Opt out of non-essential communications, like marketing emails, via the unsubscribe link in our emails.
Data Retention
We retain your personal information and documents only as long as necessary to provide our services or meet legal obligations. You can request to purge your documents at any time, but audit logs (e.g., timestamps, IP addresses) may be kept longer to ensure transaction integrity.
Third-Party Integrations
E-Sign Express may integrate with third-party services (e.g., payment processors). These services have their own privacy policies, and we encourage you to review them. We are not responsible for their practices.
Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect information from children, and we will delete any such data if discovered.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or a notice on our website.
Contact Us
If you have questions about this Privacy Policy or your data, please reach out to us at:
- Email: support@esignexpress.com
- Phone: (555) 123-4567
- Address: E-Sign Express, 123 Signature Lane, Suite 100, Denver, CO 80202